DELIVERY & RETURNS
We send our parcels using Royal Mail Signed For services so we are sure they get there I the best condition possible. We offer 1st or 2nd Class options.
2nd Class (2-3 business days from dispatch) - £4.10
1st Class (1-2 business days from dispatch) - £6.47
We know that sometimes you may need for something to be delivered even quicker. If that is the case, then get in contact at email@example.com and we will try and help the best we can.
We carefully package all of our gift boxes to ensure they arrive in the best possible condition. In the unlikely event your gift box is damaged on incorrect please contact us within 14 days of delivery at firstname.lastname@example.org with your order number, description of the issue and any photographs. We use lots of protective packaging, but products may shift within the box during transit; this is not considered a damage or defect
All returns must be sent back in the original packaging. Returns will not be accepted for a part return of a gift box. All items (except those that may be subject to damage) must have no visible signs of wear or use.
We recommend that you return the items using a proof of purchase delivery service as we cannot accept responsibility for any loss.
Returns that meet the criteria above will be either returned or replaced at our discretion as soon as possible.