FAQs

HOW MUCH IS POSTAGE AND PACKAGING?

Free! We include free Royal Mail second class postage with all orders above £10. Our larger boxes are sent using the Royal Mail Signed For service. 

If you do wish to get your item posted quicker, then you can upgrade to 1st Class in accordance for the additional charges below.

Large box 1st Class Signed for (1-2 business days from dispatch) £6.57

Letterbox 1st Class Signed for (1-2 business days from dispatch) £3.79

Letterbox Standard 1st Class - £2.39

We know that sometimes you may need for something to be delivered even quicker. If that is the case, then get in contact at hello@winterandspring.co.uk and we will try and help the best we can.

 

HOW LONG WILL IT TAKE FOR THE GIFT BOX TO ARRIVE

We aim to dispatch all of our orders within 48 hours. We are a small business and all orders are hand packed so at busy times this may be slightly longer. You will receive an email from us when your item has been dispatched. Orders placed after 3pm or on a Bank Holiday will be processed the next working day.

 

WHAT DO I DO IF MY BOX DIDN’T ARRIVE

In the unlikely event that your box doesn’t make it to its destination, contact us at hello@winterandspring.co.uk and we will look into it as soon as possible.

 

WHAT IF MY ITEM IS DAMAGED

We take all measures we can to make sure your box arrived in perfect condition. If this doesn’t happen then please take a look at our returns page for information on our returns policy.

 

CAN I ADD A NOTE TO THE RECIPENT

Yes! We include a lovely handwritten note in each box. Let us know at the checkout the message you would like to include. We don’t include any receipts in our packaging so make sure you let the person know who it is from!

 

CAN I ORDER MULTIPLE BOXES IN ONE ORDER

You can order multiple boxes in one order. However, in order to send boxes to different recipients you will need to order them in separate orders.